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Data Deletion Instructions

Last updated: January 20, 2026

Your Right to Data Deletion: Under GDPR, you have the right to request deletion of your personal data. We are committed to honoring this right promptly and completely.

What Data Can Be Deleted?

You can request deletion of:

Your name and email address
Marketing preferences
Social media login information
WiFi connection history
Any other personal data we hold about you

How to Request Data Deletion

Method 1: Email Request

Send an email to: [email protected]

Subject: Data Deletion Request - WiFi Register

Include in your email:

Your full name
The email address used to register
The venue(s) where you connected
Any additional identifying information

Method 2: Facebook App Data Deletion

If you logged in using Facebook:

Go to your Facebook Settings & Privacy
Click on "Settings"
Click on "Apps and Websites"
Find "WiFi Register" in the list
Click "Remove" to disconnect the app and delete associated data

You can also email us directly using the method above to ensure complete deletion from our systems.

Method 3: Google Account Data Deletion

If you logged in using Google:

Visit your Google Account Permissions
Find "WiFi Register" in your connected apps
Click "Remove Access"
Then email us to complete data deletion from our systems

What Happens After Your Request?

Timeline

Acknowledgment: Within 2 business days
Deletion: Within 30 days of your request
Confirmation: You'll receive email confirmation when deletion is complete

Verification Process

To protect your privacy, we may ask you to verify your identity before processing deletion. This may include:

Confirming details about your WiFi usage
Responding from the registered email address
Providing additional identifying information

⚠️ Important Information About Data Retention

In some cases, we may be legally required to retain certain data:

Legal compliance: Connection logs may be retained for up to 12 months for security and legal purposes
Financial records: Transaction data (if applicable) may be retained for 6 years for tax purposes
Active investigations: Data related to ongoing security investigations or legal proceedings

We will inform you if any legal obligations prevent complete deletion and explain why.

What Gets Deleted?

When we process your deletion request, we will:

✓ Delete your name and email from our database
✓ Remove all marketing preferences
✓ Delete connection history (subject to legal retention requirements)
✓ Remove social media authentication tokens
✓ Anonymize or delete backup copies within 90 days

Data Shared with Venues

If your data was shared with a venue (e.g., Royal North Devon Golf Club), you may need to contact them separately to request deletion from their systems:

Example:
Royal North Devon Golf Club
Email: [email protected]

We will inform you if your data was shared with any venues so you can contact them directly.

Exceptions to Data Deletion

We may decline or delay deletion requests if:

Required by law to retain the data
Needed to complete a transaction you requested
Necessary to detect and prevent fraud or security issues
Part of an active legal proceeding

If we cannot delete your data, we will explain why and what data must be retained.

Partial Deletion

If you only want to delete specific data (e.g., marketing preferences but keep WiFi access), please specify this in your request. We can:

Unsubscribe you from marketing emails only
Delete specific connection records
Remove data from specific venues

Questions or Concerns?

Contact our Data Protection Team:

Email: [email protected]
Subject: Data Deletion Inquiry

We're here to help and will respond within 2 business days.

Right to Lodge a Complaint

If you're not satisfied with how we handle your data deletion request, you have the right to complain to:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Phone: 0303 123 1113